A.
Total Quality Service Leadership |
1. Vision, Values and
Inspired Leadership
2. Thriving on Change
3. The Genius of People Empowerment
4. Leadership E.D.G.E.
5. VIP Leadership
6. Congratulations, you are the new supervisor
7. Successfully Managing People during Changing Times
8. The Manager as COACH
9. 123 C.O.A.C.H.
10. Vitamin "C" for Your Organization
11. Leading at the Speed of Change
12. Leveraging Your Leadership for Results |
| B.
Volunteer and Board Development |
1. The Dynamics
of Effective Boards
2. The Seven Attributes of Meeting Mastery
3. Leadership Training College
5. The Strategic Board Retreat |
| C.
Trade Show Marketing Effectiveness |
1. How to
Motivate your Staff to Sell, Sell, Sell
2. Networking, Schmoozing and Highly Effective Personal Marketing |
| D. Professional
Development |
1. Winning with Difficult
People
2. Influencing Others When You Are Not the Boss
3. Winning Collaboration
4. Thriving on Multiple Priorities |
| E. Customer Care |
1. Satisfaction Guaranteed
Today and Everyday
2. Winning with Difficult Customers
3. S.E.R.V.I.C.E. Selling
5. Customers Are Really Everything (C.A.R.E.)
6. Managing Moments of Truth |
| F.
Building Effective Teams |
1. Teams and Teamwork
2. Motivational Styles and Relationship Effectiveness
3. Group Styles - Team Effectiveness |
| G. Telemarketing
Sales and Communication Effectiveness |
1. Telemarketing Sales &
Management Effectiveness
2. High Impact Telecommunication Skills |
