Simul Corporation Inc. - Customer Service/Sales Excellence:

Knowledge and skills enhancement training programs covering the areas of Customer Service, Sales, Leadership development and change management. All of our programs are personalized and customized to Client requirements.

For Toronto Hydro, we developed a program for all front-line employees, "Six Star Customer Satisfaction". This one-day program was designed to establish a base-line of knowledge for the recently merged organization. Audience response was excellent.

For Yamaha Canada, we’ve utilized diagnostic tools for assessing the selling skills of their sales force and have embarked on a skills development program by on-site coaching.

For AMJ Campbell, we’ve developed a program that assesses management skill in 14 skill areas. Using the Management Effectiveness Profile Systems (MEPS) assessment package (self-diagnostic + input from 5 others), identify skill levels in 14 critical areas.

"Training is the key element in fostering an engaged workforce. Employees are central to the success of your efforts to market brand promise consistently across the whole customer experience, from the first piece of direct mail to the final purchase." (The Training Report Jan/Feb'00)