Conducting a benchmark of customer satisfaction or loyalty can provide you with a measure as to how loyal your customers really are. You will be able to obtain answers to such questions as:

• "Are your Customers totally satisfied with your products and/or services?"
• "Are your Customer totally satisfied with the quality of product you provide?"
• "Are your Customers totally satisfied with the quality of service they are receiving?
• "Would they do business with you again?"
• "Would they recommend your company/product/service to others?"

Simul conducts a nation wide survey of customer satisfaction for the electric utilities industry. It has done so for the past 9 years and has accumulated a substantive amount of customer intelligence. Simul is the only organization that provides electric utilities with a UtilityPULSE report card. For a copy of our highly acclaimed publication "Call Before You Dig: How electric utilities can strengthen connections with customers while providing better service at a lower cost", register here.

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Culture, Leadership and Performance - Organizational Development

Focus Groups, Surveys, Polls, Diagnostics

Customer Service/Sales Excellence